{"id":15296,"date":"2023-06-15T11:02:02","date_gmt":"2023-06-15T04:02:02","guid":{"rendered":"https:\/\/phanmemnhansu.com\/?p=15296"},"modified":"2023-06-15T11:02:15","modified_gmt":"2023-06-15T04:02:15","slug":"5-buoc-lap-kpi-cho-tung-phong-ban-thong-dung","status":"publish","type":"post","link":"https:\/\/phanmemnhansu.com\/en\/5-buoc-lap-kpi-cho-tung-phong-ban-thong-dung\/","title":{"rendered":"5 Steps to create KPIs &amp; KPI Templates for each common department"},"content":{"rendered":"<p><span style=\"font-family: arial, helvetica, sans-serif;\"><em>KPI is an assessment method applied by many businesses. However, in reality, many cases of KPI implementation do not bring the expected value. Partly because managers do not have a clear direction in\u00a0<\/em><strong><em>how to set KPI<\/em><\/strong><em>\u00a0exactly. Partly because the criteria are too far away and implicitly put direct pressure on employees. Learn more about KPIs and how\u00a0<\/em><strong><em>Developing KPIs for employees<\/em><\/strong><em>\u00a0through the 5 effective steps below.<\/em><\/span><\/p>\n<h1 id=\"ftoc-heading-1\" class=\"ftwp-heading\"><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>What are KPIs?\u00a0<\/strong><\/span><\/h1>\n<blockquote><p><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>KPI<\/strong>, aka\u00a0<strong>Key Performance Indicator<\/strong>, is a measure used to evaluate job performance. Specifically, KPIs reflect the completion of work and goals of an individual, group, department or the whole organization. There are many ways to represent KPIs as specific metrics, ratios or quantifiables. Depending on the object and specificity of the job, KPI will be presented in different forms.<\/span><\/p>\n<figure id=\"attachment_15298\" aria-describedby=\"caption-attachment-15298\" style=\"width: 347px\" class=\"wp-caption aligncenter\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-15298\" src=\"https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/KPI.png\" alt=\"KPI l\u00e0 g\u00ec?\" width=\"347\" height=\"347\" srcset=\"https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/KPI.png 1080w, https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/KPI-300x300.png 300w, https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/KPI-1024x1024.png 1024w, https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/KPI-150x150.png 150w, https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/KPI-768x768.png 768w, https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/KPI-12x12.png 12w\" sizes=\"(max-width: 347px) 100vw, 347px\" \/><figcaption id=\"caption-attachment-15298\" class=\"wp-caption-text\"><span style=\"font-family: arial, helvetica, sans-serif;\">What are KPIs?<\/span><\/figcaption><\/figure><\/blockquote>\n<h2><span style=\"font-family: arial, helvetica, sans-serif;\"><em><strong>Why do you need to set up KPIs for your business?<\/strong><\/em><\/span><\/h2>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">Normally, businesses will\u00a0<strong>build<\/strong>\u00a0much\u00a0<strong>KPI system<\/strong>\u00a0varies with each level from easy to difficult. This is to ensure that less experienced or highly specialized staff can use it and measure it.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">For example, a salesperson with 6 months of experience needs to bring in 200 million in revenue\/month, but a salesperson with 1 year of experience must reach 500 million in revenue\/month. In addition, big KPIs are often strategic and for departments such as increasing revenue by 100% in the quarter compared to the previous quarter.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\"><em><strong>&gt;&gt;&gt; Learn more:<\/strong><\/em><\/span><\/p>\n<ul>\n<li>\n<p class=\"elementor-heading-title elementor-size-default\"><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\"><em>Compare <a href=\"https:\/\/phanmemnhansu.com\/en\/so-sanh-okr-va-kpi-do-luong-danh-gia-hieu-suat-lao-dong-doanh-nghiep-nen-lua-chon-chi-so-nao\/\">OKRs and KPIs<\/a> Measuring and evaluating labor performance, which index should enterprises choose?\u00a0<\/em><\/span><\/p>\n<\/li>\n<li>\n<p class=\"elementor-heading-title elementor-size-default\"><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\"><em>The importance of core performance metrics (<a href=\"https:\/\/phanmemnhansu.com\/en\/tam-quan-trong-cua-chi-so-hieu-qua-cot-loi-kpi-trong-viec-tang-hieu-suat-va-loi-nhuan-cho-doanh-nghiep\/\">KPI<\/a>) in increasing the efficiency and profitability of the business<\/em><\/span><\/p>\n<\/li>\n<\/ul>\n<h1 id=\"ftoc-heading-2\" class=\"ftwp-heading\"><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>5 KPI templates for each position and department<\/strong><\/span><\/h1>\n<h2 id=\"ftoc-heading-3\" class=\"ftwp-heading\"><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>1. KPI Template for HR<\/strong><\/span><\/h2>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Number of CVs received<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Ratio of suitable candidates to total CV<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Cost for a CV<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Number of new employees<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Expenses for a new employee<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Average training cost per new employee<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Average duration of recruitment periods<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Percentage of full-time employees after probation period<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Number of internal events in a month<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Number of people participating in internal events in a month<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Employee satisfaction index<\/span><\/li>\n<\/ul>\n<figure id=\"attachment_15299\" aria-describedby=\"caption-attachment-15299\" style=\"width: 368px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-15299\" src=\"https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/Mau-KPI-cho-HR.png\" alt=\"M\u1eabu KPI cho HR\" width=\"368\" height=\"368\" srcset=\"https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/Mau-KPI-cho-HR.png 1080w, https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/Mau-KPI-cho-HR-300x300.png 300w, https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/Mau-KPI-cho-HR-1024x1024.png 1024w, https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/Mau-KPI-cho-HR-150x150.png 150w, https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/Mau-KPI-cho-HR-768x768.png 768w, https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/Mau-KPI-cho-HR-12x12.png 12w\" sizes=\"(max-width: 368px) 100vw, 368px\" \/><figcaption id=\"caption-attachment-15299\" class=\"wp-caption-text\"><span style=\"font-family: arial, helvetica, sans-serif;\">KPI template for HR<\/span><\/figcaption><\/figure>\n<h2 id=\"ftoc-heading-4\" class=\"ftwp-heading\"><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>2. KPI Template for Sales<\/strong><\/span><\/h2>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Revenue of each individual<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Number of orders<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Lead-to-Order Conversion Rate<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Average lead-to-order conversion time<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Order cancellation rate<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Number of calls made<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Call-to-order conversion rate<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Average customer response time<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Customer Satisfaction Index<\/span><\/li>\n<\/ul>\n<figure id=\"attachment_15300\" aria-describedby=\"caption-attachment-15300\" style=\"width: 381px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-15300\" src=\"https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/Mau-KPI-cho-Sales.png\" alt=\"M\u1eabu KPI cho Sales\" width=\"381\" height=\"381\" srcset=\"https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/Mau-KPI-cho-Sales.png 1080w, https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/Mau-KPI-cho-Sales-300x300.png 300w, https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/Mau-KPI-cho-Sales-1024x1024.png 1024w, https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/Mau-KPI-cho-Sales-150x150.png 150w, https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/Mau-KPI-cho-Sales-768x768.png 768w, https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/Mau-KPI-cho-Sales-12x12.png 12w\" sizes=\"(max-width: 381px) 100vw, 381px\" \/><figcaption id=\"caption-attachment-15300\" class=\"wp-caption-text\"><span style=\"font-family: arial, helvetica, sans-serif;\">KPI template for Sales<\/span><\/figcaption><\/figure>\n<h2 id=\"ftoc-heading-5\" class=\"ftwp-heading\"><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>3. KPI Template for Marketing<\/strong><\/span><\/h2>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Ratio of marketing expenses to total revenue<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Number of potential customers<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Traffic to lead conversion rate<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Cost per lead<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Number of followers on social networks<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Number of monthly website visitors<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Average customer retention time on website<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">The amount of organic traffic on the website<\/span><\/li>\n<\/ul>\n<h2 class=\"ftwp-heading\"><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>4. KPI Template for Customer Care<\/strong><\/span><\/h2>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Customer retention rate<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Percentage of customers who stop using the service<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Rate of complaints, customer feedback<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Ratio of resolved issues\/backlogs<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Customer satisfaction rate<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Average time to respond to customers<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Average time to solve a problem<\/span><\/li>\n<\/ul>\n<figure id=\"attachment_15301\" aria-describedby=\"caption-attachment-15301\" style=\"width: 378px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-15301\" src=\"https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/Mau-KPI-cho-CSKH.png\" alt=\"M\u1eabu KPI cho CSKH\" width=\"378\" height=\"378\" srcset=\"https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/Mau-KPI-cho-CSKH.png 1080w, https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/Mau-KPI-cho-CSKH-300x300.png 300w, https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/Mau-KPI-cho-CSKH-1024x1024.png 1024w, https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/Mau-KPI-cho-CSKH-150x150.png 150w, https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/Mau-KPI-cho-CSKH-768x768.png 768w, https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/Mau-KPI-cho-CSKH-12x12.png 12w\" sizes=\"(max-width: 378px) 100vw, 378px\" \/><figcaption id=\"caption-attachment-15301\" class=\"wp-caption-text\"><span style=\"font-family: arial, helvetica, sans-serif;\">KPI template for customer service<\/span><\/figcaption><\/figure>\n<h2 id=\"ftoc-heading-7\" class=\"ftwp-heading\"><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>5. KPI template for Production department<\/strong><\/span><\/h2>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Average output for the day\/week\/month\/quarter<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Average time to complete an order<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Percentage of quality goods right after production<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Quality Index<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Finished goods inventory ratio<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Rework rate<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">On-time order completion rate<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Efficiency index of maintenance activities<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Equipment efficiency index<\/span><\/li>\n<\/ul>\n<h1 id=\"ftoc-heading-8\" class=\"ftwp-heading\"><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>5 Steps to create the most effective KPIs<\/strong><\/span><\/h1>\n<figure id=\"attachment_15302\" aria-describedby=\"caption-attachment-15302\" style=\"width: 344px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-15302\" src=\"https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/5-buoc-lap-KPI-hieu-qua.png\" alt=\"5 b\u01b0\u1edbc l\u1eadp KPI hi\u1ec7u qu\u1ea3\" width=\"344\" height=\"344\" srcset=\"https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/5-buoc-lap-KPI-hieu-qua.png 1080w, https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/5-buoc-lap-KPI-hieu-qua-300x300.png 300w, https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/5-buoc-lap-KPI-hieu-qua-1024x1024.png 1024w, https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/5-buoc-lap-KPI-hieu-qua-150x150.png 150w, https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/5-buoc-lap-KPI-hieu-qua-768x768.png 768w, https:\/\/phanmemnhansu.com\/wp-content\/uploads\/2023\/06\/5-buoc-lap-KPI-hieu-qua-12x12.png 12w\" sizes=\"(max-width: 344px) 100vw, 344px\" \/><figcaption id=\"caption-attachment-15302\" class=\"wp-caption-text\"><span style=\"font-family: arial, helvetica, sans-serif;\">5 steps to setting up effective KPIs<\/span><\/figcaption><\/figure>\n<h2 id=\"ftoc-heading-9\" class=\"ftwp-heading\"><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>Step 1: Determine who is the department\/KPI maker<\/strong><\/span><\/h2>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">Businesses can choose one of two ways:<\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\"><em>Way 1<\/em>: Active departments and divisions\u00a0<strong>Building KPI system.<\/strong><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">The head of the department or department will be the main person in charge of setting up the KPI system, because they are the ones who directly assign the work and understand the responsibilities of each position in the group. In contrast, the senior management team or HCNS is responsible for suggesting and guiding the method of setting appropriate criteria.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">Although KPI criteria will be highly feasible and close to the actual task of each individual, this method can make the goal less objective or set low. In the long run reduces the actual performance and capacity of the entire department. Therefore, if you choose\u00a0<strong>how to set KPI<\/strong>\u00a0In this case, businesses need to organize a team of experts to closely monitor and verify.<\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\"><em>Way 2<\/em>: Senior management and HCNS set up KPIs and transfer them to subordinates.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">The implementation will be the opposite of the above method. Therefore, this method ensures the most objectivity of the target. But sometimes KPIs can be far from reality because the builder doesn&#039;t have a clear understanding of the task the department performs. Or the KPI criteria are not suitable, there is no ability to measure the quality of work.<\/span><\/p>\n<h2 id=\"ftoc-heading-10\" class=\"ftwp-heading\"><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>Step 2: Give KPIs<\/strong><\/span><\/h2>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">To work\u00a0<strong>build\u00a0<a href=\"https:\/\/en.wikipedia.org\/wiki\/Performance_indicator\" target=\"_blank\" rel=\"noopener\">KPI<\/a><\/strong>\u00a0<strong>for Business<\/strong>\u00a0To be effective, indicators must be closely aligned with the overall goals and mission of the department. For example, the sales department will have evaluation criteria based on monthly revenue, the time it takes to reach X orders or the number of leads they find. Meanwhile, the HR department has criteria such as recruiting 10 new employees in a month. The internal IT department has criteria such as increasing Internet transmission speed within 1 month.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">Then you can apply these\u00a0<a href=\"https:\/\/vi.wikipedia.org\/wiki\/M%E1%BB%A5c_ti%C3%AAu_S.M.A.R.T\" target=\"_blank\" rel=\"noopener\">SMART criteria<\/a>\u00a0to evaluate each indicator. If the KPI criteria do not ensure SMART, the assessment is difficult to bring high value and accurately reflect the actual situation:<\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\"><em>S - Specific<\/em>Goals must be specific. Otherwise, employees will not know what their work needs to be done and what goals need to be accomplished.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\"><em>M - Measurable<\/em>Goals must be measurable. An unmeasurable metric will not yield any value. Hence the evaluation becomes pointless and time consuming<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\"><em>A \u2013 Attainable<\/em>: The goal must be achieved. A goal that is too high and far away can easily cause psychological fatigue and discouragement because no matter how hard employees try, they cannot complete it. Many businesses divide different KPI levels for employees to actively try and raise the KPI level gradually from time to time.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\"><em>R - Relevant<\/em>: The goal is close to reality. Not only achievable, the goal must be consistent with the business context, the company&#039;s overall goals, and the internal environment. This helps employees have all the resources to accomplish their goals.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\"><em>T - Timebound<\/em>: Goals have a clear deadline. This helps employees actively balance and control their work. Moreover, measuring KPIs will be more effective.<\/span><\/li>\n<\/ul>\n<h2 id=\"ftoc-heading-11\" class=\"ftwp-heading\"><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>Step 3: Determine the levels to evaluate KPI completion<\/strong><\/span><\/h2>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>Building a KPI system for businesses\u00a0<\/strong>There are many different evaluation criteria, managers need to determine the degree of influence on the overall goal of each criterion. For example:<\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Group A is a collection of criteria and tasks that take a long time to complete and greatly affect the common goal<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Group B is the criterion, the task requires little time but has a great impact. Or a lot of time but little impact<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Group C is the criteria, the task has the least impact, the least time<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">The next step is to determine the weight of each criterion group. Example according to the table below<\/span><\/p>\n<h2 id=\"ftoc-heading-12\" class=\"ftwp-heading\"><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>Step 4: Relationship between KPI completion and salary bonus<\/strong><\/span><\/h2>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">To encourage employees to achieve more KPIs, businesses should have appropriate bonus levels. The bonus policy should be unified right from the time of applying KPI in the department. After that, there will be a regular acceptance meeting for relevant individuals to summarize and evaluate the results.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">This not only helps employees be more motivated in the future, but also creates a sense of recognition. Some businesses have additional bonus policies if employees exceed predetermined KPIs.<\/span><\/p>\n<h2 id=\"ftoc-heading-13\" class=\"ftwp-heading\"><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>Step 5: Adjust and optimize for the most effective KPI<\/strong><\/span><\/h2>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">KPIs should be regularly monitored and adjusted as applicable. If HR cannot achieve KPIs after a long time, managers should consider working with employees and making adjustments if necessary. If employees consistently exceed KPIs, managers can increase their KPIs even higher. Of course, the bonus policy will also change flexibly.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">Moreover, for a complete set of KPIs and long-term implementation, it is necessary to invest in testing for several months. Therefore, regularly optimizing KPI is a must for the most effective evaluation system.\u00a0<\/span><\/p>\n<h1 id=\"ftoc-heading-14\" class=\"ftwp-heading\"><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>7 benefits when businesses build KPI<\/strong><\/span><\/h1>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>With staff:<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Work with clear goals, understand what you need to do<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Motivate to complete the assigned work well<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">Support to find weaknesses in yourself or things that slow down the progress when doing work<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>For managers and leaders:<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Employee performance tracking<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Properly recognize merit and show transparency in rewards<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Ensure the overall progress of the company and the set plans<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Improve efficiency and quality of joint work<\/span><\/li>\n<\/ul>\n<h1 id=\"ftoc-heading-15\" class=\"ftwp-heading\"><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>3 Common mistakes when building KPI<\/strong><\/span><\/h1>\n<h2 id=\"ftoc-heading-16\" class=\"ftwp-heading\"><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>Provide KPIs that are not aligned with business goals<\/strong><\/span><\/h2>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">Although the KPIs of each department are not the same, they must ensure an element that is consistent with the overall goals of the entire organization. For example, if the business sets a growth strategy of 300% this year, the Sales department needs to have a corresponding revenue KPI and the Marketing department needs a KPI about the amount of data and customer leads.\u00a0<strong>Building KPIs for businesses<\/strong>\u00a0Too far from the common goal will not bring real value and cause time consuming measurement.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\"><em><strong>&gt;&gt;&gt; Don&#039;t miss:<\/strong>\u00a0Top 10\u00a0<a class=\"waffle-rich-text-link\" href=\"https:\/\/coffeehr.com.vn\/phan-mem-kpi\/danh_gia_kpi\" target=\"_blank\" rel=\"noopener\">KPI evaluation software<\/a>\u00a0The most effective in 2022 \u2013 CoffeeHR<\/em><\/span><\/p>\n<h2 id=\"ftoc-heading-17\" class=\"ftwp-heading\"><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>Focusing on KPI results but ignoring leading KPIs<\/strong><\/span><\/h2>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">For example\u00a0<strong>building KPI<\/strong>\u00a0The final result of the Marketing department is to get 200 leads monthly. But achieving this end goal requires a lot of additional work. So the above KPI has not shown the cause to create the result. Instead of just having a single KPI, businesses need\u00a0<strong>building KPI<\/strong>\u00a0supplementary supplement. That is, breaking down each goal to lead to a big goal.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">Using leading KPIs not only helps to concretize the work, but also makes it easier to find areas for improvement if the final KPI is not reached. Similar to the example above, to reach 200 monthly leads, the Marketing department needs 20% leads from Google Ads, 40% leads from SEO and 40% leads from Facebook. Through the above sub-KPIs, the department head can soon adjust to ensure the completion of the main KPI.<\/span><\/p>\n<h2 id=\"ftoc-heading-18\" class=\"ftwp-heading\"><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>KPIs are not adjusted, optimized to suit the time<\/strong><\/span><\/h2>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">Should not apply\u00a0<strong>how to set KPI<\/strong>\u00a0rigidly for a long time. You need to understand that KPI is just a supporting tool. Achieving KPIs is a good thing, but KPIs are not always the best destination.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">For example, the Sales department has a common KPI of 3 billion in revenue in a quarter, divided equally among 5 employees. However, in the second half of the quarter, two employees suddenly quit, directly affecting the KPI progress of the whole department. What should businesses do now? Divide evenly and increase the KPI of the remaining 3 employees? Or adjust your KPIs to fit the current situation without putting pressure on other employees?<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">Or in case the whole room has reached the KPI after only 2 months. Should businesses increase KPIs to create more motivation and increase momentum? Or relax and, without trying, lose momentum for the rest of the month?<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">Surely businesses have answers for each of the above cases. No one wants to lose momentum, and no one wants to put too much pressure on employees. Therefore, continuously updating KPIs to match the actual situation is essential.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>Ending<\/strong><\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">Here are some\u00a0<strong>how to set KPI<\/strong>\u00a0effective for businesses and employees. In order for the KPI evaluation system to be implemented successfully, businesses should gather the participation of all relevant departments and personnel. Instead of just\u00a0<strong>building KPI system<\/strong>\u00a0one-way, neither ensuring objectivity nor long-term feasibility. In addition, administrators can consider using KPI software to shorten the evaluation process while maintaining efficiency.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\"><i>OOS Software has more than 15 years of research and development, is a reliable partner to support human resource management, accompanies many large enterprises and corporations in the market.\u00a0<\/i><a href=\"https:\/\/phanmemnhansu.com\/en\/\"><i>Contact now<\/i><\/a><i>\u00a0to\u00a0<\/i><b><i>get advice on Recruitment Software\u00a0<\/i><\/b><i>for your Business.<\/i><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>KPI l\u00e0 ph\u01b0\u01a1ng ph\u00e1p \u0111\u00e1nh gi\u00e1 \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p \u00e1p d\u1ee5ng. Tuy nhi\u00ean, th\u1ef1c t\u1ebf nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p tri\u1ec3n khai KPI kh\u00f4ng \u0111em l\u1ea1i gi\u00e1 tr\u1ecb nh\u01b0 k\u1ef3 v\u1ecdng. M\u1ed9t ph\u1ea7n do nh\u00e0 qu\u1ea3n tr\u1ecb ch\u01b0a c\u00f3 \u0111\u1ecbnh h\u01b0\u1edbng r\u00f5 r\u00e0ng trong\u00a0c\u00e1ch l\u1eadp KPI\u00a0chu\u1ea9n x\u00e1c. M\u1ed9t ph\u1ea7n do nh\u1eefng ti\u00eau ch\u00ed qu\u00e1 xa v\u1eddi [&hellip;]<\/p>","protected":false},"author":1,"featured_media":15297,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[25],"tags":[],"class_list":["post-15296","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc-quan-tri-nhan-su"],"_links":{"self":[{"href":"https:\/\/phanmemnhansu.com\/en\/wp-json\/wp\/v2\/posts\/15296","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/phanmemnhansu.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/phanmemnhansu.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/phanmemnhansu.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/phanmemnhansu.com\/en\/wp-json\/wp\/v2\/comments?post=15296"}],"version-history":[{"count":3,"href":"https:\/\/phanmemnhansu.com\/en\/wp-json\/wp\/v2\/posts\/15296\/revisions"}],"predecessor-version":[{"id":15305,"href":"https:\/\/phanmemnhansu.com\/en\/wp-json\/wp\/v2\/posts\/15296\/revisions\/15305"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/phanmemnhansu.com\/en\/wp-json\/wp\/v2\/media\/15297"}],"wp:attachment":[{"href":"https:\/\/phanmemnhansu.com\/en\/wp-json\/wp\/v2\/media?parent=15296"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/phanmemnhansu.com\/en\/wp-json\/wp\/v2\/categories?post=15296"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/phanmemnhansu.com\/en\/wp-json\/wp\/v2\/tags?post=15296"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}