Customers are not the priority of the business, employees are the priority. If you take care of your employees, they will take care of your customers for you.

Richard Branson - billionaire and founder of Virgin Group with more than 400 companies sharing.

 

The first step to achieving customer satisfaction is employee satisfaction. Employee experience includes everything an employee feels, observes, and experiences while on the job. This should be a memorable start from day one – an effective new employee onboarding process.

Attention makes a difference

What determines the quality of a new employee's onboarding experience? It's about who spends more money, or spends more time, or captures more HR information?

That's when there's enough interest to make the referral work. Greater attention to new hires' success – focusing on people to create a fun, interactive and resourceful onboarding process to create confident new hires . Instead spend a lot of money on a referral program without giving much thought to the employee experience, and the result is an inappropriate conversion.

Interest is the differentiator in employee referrals, whether it's in a large corporation or a small business. It's not hard to imagine how inclusion affects factors like productivity, engagement, loyalty, duration, and more. When creating a referral program for your organization, remember that every stage is an opportunity to create a long-term employee or an employee looking for a short-term opportunity.

Things to consider when creating a new employee referral program

Introduction is divided into three general stages. There is a pre-referral phase, when the new employee has accepted a job offer but hasn't seen anything about your organization beyond the application and interview process; the new employee training period, when the new employee is introduced to the company's policies, benefits and culture; and finally the ongoing or “next” phase, when they have started working, but they are still not fully integrated and working to their fullest.

It is essential to create an outline of some of the specific events and tasks associated with the three phases of the referral process. That may not be an exhaustive or standardized list; Some of these factors may vary depending on the industry or organization and specific referral needs.

• Preboarding Phase (The week before the first day)

– Welcome new members, share contact information

– Paperwork for new employees (tasks, rules and benefits)

– Paperwork for newbies (acquaintance and training)

• Training for Newbies (First week)

– Training on corporate policies

– Training on employee benefits, rights…

– Introduce the organization, the managers, the working group, and the members involved, ..

– Additional paperwork

– Facility tour

• Actions & Follow-ups (First week to six months)

– On-site training/certification

- Monitor and evaluate new employees

– The manager monitors and evaluates new employees

How long does it take to join?

There's no specific timeframe for employee onboarding, but there's an easy way to figure out what's right for your organization: ask your new employee. New hires are the only ones going through this process, and they're the only ones qualified to tell you if the process worked. Ask them to give you feedback on what went well and where it fell short. Ask them if they have had enough time to fully understand the information you provide and if they feel the training is sufficient.

And if you're wondering if you're spending too much time on referrals, remember this: Employees at the companies with the longest referral programs hit their peak at new jobs about four months faster. compared with employees with a short joining experience.

For each business with different characteristics, the working process is also different, and so is the process of introducing new employees. Each organization may have a unique process due to industry requirements or a unique philosophy on how to welcome and train new team members. However, no matter how special your organization is, a new employee referral program is always important and needs attention to build, because it is the beginning and affects the whole long-term working process. length of personnel.