FOOD & Beverages (F&B)
In the F&B industry, there are often many difficulties in chain management when opening new locations. To solve this problem, companies and businesses are constantly looking for F&B chain human resource management solutions to limit difficulties in human resource management and operation.
Characteristics of budget management in the F&B industry
- F&B is an industry that often has a low-level staff such as waiters, waitresses or in other words those who directly contact customers, which is very unstable.
- The training and coaching of employees often cause managers a headache, because training costs are expensive, but they may leave after only a short time of working. In addition, when developing on the chain, it is also necessary to ensure that all behaviors are standard and synchronized throughout the system, the work is even more difficult.
- Working hours are basically fixed, overtime is small, but there is a very special shift called "broken shift". This type of shift is a good support for the business when it reduces the cost to spend while the peak service time is still not affected. However, most workers "don't like" this type of shift because of the intermittent working time, traveling a lot, the work is hard and the salary is not much.
- Depending on the customer's order situation, the staff may be transferred to other locations during the day.
- The salary of this industry is quite easy to calculate, mainly calculated in the form of time wages, receiving some additional allowances and sales bonuses.
- Although we really want to evaluate the service quality of employees to add to the salary, not many parties have built a set of criteria for evaluation, so this work is still left open.
Benefits of using CoffeeHR software
- Support to quickly save, centralize the necessary information for groups of part-time employees. With a full-time customer service staff supporting to save a full resume online, HR only needs to check the accuracy.
- Assign detailed work shifts, automatically identify shifts and warn unusual situations to limit errors
- Time attendance in many forms: fingerprint, card swipe, FaceID, hand-punching, etc.
- Store the process of dispatching between work points during the month and support work timekeeping